Refund Policy

At riftvape.com, your satisfaction with our extensive selection of disposable vapes is our top priority. We understand that sometimes things don’t work out as planned, so we offer a clear and straightforward refund policy.

7-Day Return Window for Disposable Vapes

We provide a 7-day return window from the date of item receipt for eligible returns of disposable vapes. This applies to brands like Al Fakher, Waspe, Vapme, Bang Box, RandM Tornado, Bang King, Doloda, Elf Box, Vapsolo, FluuM, FIZZY, BIMO, Smokman, Kangertech, Aupo, Old School, SFOG, and more.

Return Eligibility Criteria

To be eligible for a return, the disposable vape must meet the following conditions:

  • Unopened and Unused: The vape must be in its original sealed condition and show no signs of use. For hygiene and safety reasons, we cannot accept returns of used vapes.
  • Original Packaging: The vape must be returned in its original packaging with all tags and accessories intact.
  • Proof of Purchase: A copy of your order confirmation email or other proof of purchase from riftvape.com is required.

Initiating a Return

To initiate a return, please contact our customer service team at [email protected]. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return shipping label and instructions. Unauthorized returns without prior approval will not be accepted.

Damaged or Incorrect Items

Upon receiving your order, please inspect it thoroughly. If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with photos of the damage/discrepancy and your order number. We will quickly work to resolve the issue and arrange for a replacement or refund.

Items Not Eligible for Return

For health and safety reasons, we cannot accept returns on any opened or used disposable vapes.

Exchanges

Currently, we do not offer direct exchanges. To exchange a product, please follow the return process outlined above and place a new order for the desired item.

European Union 14-Day Cooling-Off Period

Customers located in the European Union benefit from a 14-day cooling-off period in accordance with EU consumer regulations. This allows you to cancel and return your order without providing a reason within 14 days of receiving your order. The same eligibility criteria for returns apply (unused, original packaging, proof of purchase).

Refund Process

Once we receive and inspect your returned disposable vape, we will notify you of the status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that additional processing time by your bank or credit card company may apply. If you haven’t received your refund after 15 business days from approval, please contact us at [email protected].

Wholesale/Bulk Buy Returns:

For wholesale or bulk buy orders, please contact us at [email protected] to discuss the return policy applicable to your specific order. Return conditions may vary for large quantity purchases.

Thank you for choosing riftvape.com for your disposable vape needs. We value your business and are committed to ensuring your satisfaction.